THE ENGAGE MANIFESTO

We believe in making the ring buying experience exponentially better – online and in store.​

We believe in the power of an authentic diamond. The meaning behind it. That the experience to acquire one should be special, and unique. And we do not take lightly the importance of the decisions couples make with us.

We believe in sharing the knowledge and expertise that comes from more than 40 years of experience and our unbridled passion for what we do with each and every one of our customers.

​We believe in being current and relevant. That the cutting edge is a great place to reside, and we should take full advantage of the amazing technology available to enhance the shopping experience. But we believe the human element is still the most important one.​

That’s why we believe in building relationships with customers, not having transactions with shoppers. To do that, a deeper understanding of them and their relationship with each other is critical to helping them find – not the perfect ring – but the perfect ring for them. We owe our customers unbiased advice and counsel,  and our solitary mission is to do what is  right for them.
We believe that the cause and effect of  a diamond is a remarkable thing. And that what a diamond does is more important  than what it is.​Online, we believe the experience should be every bit as personal and tailored to our customers as the in-store experience. It should be technologically advanced to not only allow them to custom design their rings, but also allow them to see, feel, and touch the rings they’ve designed before they make their choice.​

In short, we believe that the diamond ring buying experience should be more bespoke. More helpful. More comfortable. And we believe that our customers should leave our store or our website, knowing for a fact, they got the best ring for their money.​

These are our intentions, and the reasons we exist.

WE WANT TO HELP YOU REPRESENT YOUR LOVE

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BETTER BUSINESS PRACTICES

Conducting business in an environmentally and socially responsible manner is an integral part of Engage's commitment to our stakeholders. Our company believes strongly in the work of the Responsible Jewelry Council (RJC) to add assurance to both the diamond and gold jewelry supply chain and is proud to also be an RJC Member. We are joined by an increasing number of industry partners throughout our supply chain, who believe that by working together, our industry can affect real change.

Policy on Conflict Diamonds

Diamonds are meant to be a gift of love. To prevent the sale of conflict diamonds, our industry and human-rights groups created the Kimberley Process Certification Scheme (KPCS) in 2002, which today regulates 99% of the worldwide rough diamond supply.
We require all of our suppliers to provide us with a written warranty, stating that their diamonds come from Kimberley-certified sources and are not involved in funding conflict. The warranty statement, which was officially recognized at the creation of the Kimberley Process, reads:
"The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with the United Nations Resolutions. The seller hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the suppliers of these diamonds."

Protecting Our Lands

Engage supports jewelry industry associations, such as Jewelers of America and concerned nongovernmental organizations, such as EARTHWORKS and Initiative for Responsible Mining Assurance (IRMA) to encourage responsible mining practices. Engage actively opposes inappropriate mine development on environmentally and culturally sensitive lands.We are fully committed to the responsible sourcing of gold and other minerals that make their way into jewelry products. Whenever possible, Hyde Park Jewelers procures recycled metals (including gold, platinum and sterling silver) to use in repairs and manufactured pieces. We believe gold should be extracted and processed in a manner that respects the needs of people and the earth.

Responsible Gold Sourcing

Engage utilizes recycled gold on all pieces manufactured in-house. We strongly believe in the goals of the conflict minerals law, which Congress passed as part of the Dodd-Frank Wall Street Reform and Consumer Protection Act in order to target conflict minerals, including gold, from the Democratic Republic of the Congo (DRC) and surrounding region. We fully condemn the use of any minerals to fund conflict in the DRC, in its adjoining countries or anywhere in the world.

OUR LIFETIME WARRANTY

WITH YOUR DIAMOND RING PURCHASE YOU WILL RECEIVE​

  • Lifetime Stone Check / Tightening of Prongs
  • Lifetime Prong Replacement
  • Lifetime Head Replacement
  • Lifetime Rhodium Maintenance for White Gold
  • Lifetime Statement of Value
  • Lifetime Diamond Replacement in Setting, Up to .05 carat (excludes center diamond)
* The above lifetime warranties are based on normal wear and tear and manufacturer defects.

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