The Engage Manifesto
We believe in the monumental power a diamond holds. The meaning behind
it. That the experience to acquire one should be special and unique. And
we do not take that lightly the importance of the decisions couples make
with us.
We believe in sharing the knowledge and expertise that comes from more
than 40 years of experience and our unbridled passion for what we do
with each and every one of our customers.
We believe in being current and relevant. That the cutting edge is a
great place to reside, and we should take full advantage of the amazing
technology available to enhance the shopping experience. But we believe
the human element is still the most important one
That's why we believe in building relationships with customers, not
having transactions with shoppers. To do that, a deeper understanding of
them and their relationship with each other is critical to helping them
find - not the perfect ring - but the perfect ring for them. We owe our
customers unbiased advice and counsel, and our solitary mission is to do
what is right for them.
We believe that the cause and effect of a diamond is a remarkable thing.
And that what a diamond does is more important than what it is.
We believe in the uniqueness of every diamond and how it symbolizes a
bond of love and commitment between two people.
Online, we believe the experience should be every bit as personal and
tailored to our customers as the in-store experience. It should be
technologically advanced to not only allow them to custom design their
rings, but also allow them to see, feel, and touch the rings they've
designed before they make their choice.
In short, we believe that the diamond ring buying experience should be
more bespoke. More helpful. More comfortable. And we believe that our
customers should leave our store or website, knowing for a fact, they
got the best ring for their money.
These are our intentions.
And the reason we exist.
"We believe in making the ring buying experience exponentially better -
online and in store." - Engage
Engage Patent Pending Technology
We utilize Artificial Intelligence (AI) to learn your preferences and
make the whole process easier and faster
Searching for an engagement ring doesn't need to be a stressful and
confusing buying experience, there are too many options, too many
websites.We've simplified the process to help you make an informed
decision instead of endless browsing and comparing.
Smart Discovery
We use AI to construct a unique shopping profile as you browse through a different selection of styles and diamonds, indicate your budget and likes/dislikes
Deep personalization
Computer vision and your lifestyle attributes are used to produce a personalized selection of inventory based on your unique profile
Dynamic pricing
Our market intelligence algorithms ensure that our prices are always lower on diamonds with the same-attributes than our competitors
Virtual try-on
You can take a picture of your hand and use our Augmented Reality Try-On Feature to see the ring you’ve built mapped on your finger
The Engage 4C’s
Diamonds are evaluated using the 4C’s. Now find your perfect diamond and
setting with:
Comfort
Shop on your terms, in a way that makes you feel completely at ease. No
stress, judgement, or annoying pressure.
Confidence
We hold ourselves to a higher standard in everything that we do. We're
here to make this next stage of your relationship truly special.
Creation
Whether you modify a ring to match your tastes or design one completely
from scratch, your bridal jewelry will be uniquely yours.
Council
We listen to you and put your interests first - providing unbiased
counsel that respects your budget and helps you easily find and design
your dream ring.
The Engage Diamond Program
The Engage Diamond Program is our way of giving you the very best when
you purchase a beautiful Engage diamond.
With your purchase you will receive:
- • An insurance Statement of Value document
- • Cleaning and inspection services
-
• Financing options by
Affirm
-
• Engage will give you 100% of the value of your center stone
originally purchased from Engage towards a diamond upgrade(click here for details)
-
• Peace of mind that Engage Jeweler will refund your diamond purchase
for any reason within 30 days of purchase (click here for details).
Best Business Practices
Conducting business in an environmentally and socially responsible
manner is an integral part of Engage's commitment to our stakeholders.
Our company believes strongly in the work of the Responsible Jewelry
Council (RJC) to add assurance to both the diamond and gold jewelry
supply chain. We are joined by an increasing number of industry partners
throughout our supply chain, who believe that by working together, our
industry can affect real change.
Policy on Conflict Diamonds
Diamonds are meant to be a gift of love. To prevent the sale of conflict
diamonds, our industry and human-rights groups created the Kimberley
Process Certification Scheme (KPCS) in 2002, which today regulates 98.5%
of the worldwide rough diamond supply.
We require all of our suppliers to provide us with a written warranty,
stating that their diamonds come from Kimberley-certified sources and
are not involved in funding conflict. The warranty statement, which was
officially recognized at the creation of the Kimberley Process, reads:
"The diamonds herein invoiced have been purchased from legitimate
sources not involved in funding conflict and in compliance with the
United Nations Resolutions. The seller hereby guarantees that these
diamonds are conflict free, based on personal knowledge and/or written
guarantees provided by the suppliers of these diamonds."
Protecting Our Lands
Engage supports jewelry industry associations, such as Jewelers of
America and concerned nongovernmental organizations, such as EARTHWORKS
and Initiative for Responsible Mining Assurance (IRMA) to encourage
responsible mining practices. Engage actively opposes inappropriate mine
development on environmentally and culturally sensitive lands.We are
fully committed to the responsible sourcing of gold and other minerals
that make their way into jewelry products. Whenever possible, Engage
Jeweler procures recycled metals (including gold, platinum and sterling
silver) to use in repairs and manufactured items. We believe gold should
be extracted and processed in a manner that respects the needs of people
and the earth.
Responsible Gold Sourcing
Engage utilizes recycled gold on all items manufactured by us. We
strongly believe in the goals of the conflict minerals law, which
Congress passed as part of the Dodd-Frank Wall Street Reform and
Consumer Protection Act in order to target conflict minerals, including
gold, from the Democratic Republic of the Congo (DRC) and surrounding
region. We fully condemn the use of any minerals to fund conflict in the
DRC, in its adjoining countries or anywhere in the world.
