Engage Ring Resizing Policy

Sizing


  • • Engage offers unlimited resizings as part of our Forever Lifetime Warranty.
  • • We are happy to offer a one-time complimentary exchange of any contemporary metal Wedding Bands.
  • • Engage offers a one-time remanufacturing of Eternity Bands as these bands have stones all the way around. If your Eternity Band needs resizing, we will supply a quote to increase size as stones will likely be added or a credit if any stones are removed

We will issue you a Submission Form for your ring sizing. Please print a copy of the form and fill out and sign the first page of the form. Place the copy inside with your return.

Engage will supply you with a prepaid and pre-insured Return Label. Engage will supply you with a Reference Number that you will need to note on your mailing box and label.

How to Prepare Your Return


To return a purchase to Engage, please follow these simple steps:

  • • Package Your Return.
  • • Ensure that your item is wrapped well and cushioned to prevent damage in shipment. You can use padding such as a crumpled up newspaper to minimize rattling. You can also use a padded FedEx envelope to place the item and then put that envelope in a box.
  • • You must ship the item in a box (such as a FedEx box. Do not use an envelope for the shipment.)
  • • You will need to use the FedEx return label provided to you via email.

  • Please ship your item back to Engage at the following address:
  • EJ c/o HPI
  • Dept: Customer Service
  • 3000 East 1st Avenue, Suite 243
  • Denver, CO 80206

This package will only be insured if you use the provided label. You assume
ALL liability if the package is sent without our return label or by a different carrier.Engage will not be responsible for loss or damage of return shipments.

Once We Receive Your Item


Once we receive your item, the item will be reviewed by our Quality Assurance Department.
These services will be provided at no charge to our clients subject to normal wear. In the event that a ring has been damaged, we will provide an estimate to provide the requested services. We will notify you as soon as the services are completed and provide a new tracking number.

Education

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