Engage Return Policy
We want you to be absolutely delighted by your jewelry purchase. Please review our policy, see procedure below.
To start the return process, please sign in
All sale items are sold as is and considered final sale. Sale items
are not eligible for special order, refund or exchange.
Any free gifts with purchase must be returned with products that are to be refunded. Refunds may not be granted or granted in-full to products that are not returned with any free gifts.
Products returned without original packaging and/or with missing materials are subject to an additional restocking fee of 5% up to $75.00. Products returned without a Return Authorization provided by Engage are subject to a 15% restocking fee.
Trade Up Program
Engage will give you 100% of the value of your center stone originally purchased from Engage towards a diamond upgrade. Your upgrade needs to be 50% more value on a Mined diamond and 100% more value on a Lab Grown diamond than the diamond you are trading up.
Time Exchange Option
Engage offers one exchange per original order. within 30 days of delivery of your purchase for no additional charge. We will credit the original item(s) and apply the credit to your exchanged selection If the exchange is also not satisfactory. The exchanged purchase will be considered a final sale.
We will issue you a Return Authorization Number for your
Please print a copy of the email that you will receive and place
the copy inside with your return.
For returns requested during the 30-day free return period, Engage will supply you with a prepaid and pre-insured Return Label with your RA number.
How to Prepare Your Return
To return a purchase to Engage, please follow these simple steps:
Once We Receive Your Item
Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items which have been worn, show signs of wear or those that have been engraved, resized, altered, or damaged in any way cannot be accepted for return. Items which are not returned with an identifiable Return Authorization Number may be refused and returned to the sender. Items which are received and do not qualify for return may also be returned to sender and will not be eligible for financial reimbursement. Refunds are made only to the purchaser of record, and in the exact method of the original form of payment.