Engage Return Policy

We want you to be absolutely delighted by your jewelry purchase. Please review our policy, see procedure below.

  • Up to three times in a year, if, within 30 days after receipt of your purchase you are not completely satisfied, return it for a full refund of the purchase price or replace it.
  • Engage will provide FREE of Charge Shipping and Insurance for your Return/Exchange within the first 30 days.
  • All products should be returned in the original condition they were received.
  • Products that have been specially ordered, customer designed, modified (i.e. sized, engraved, etc.), worn or abused will not be accepted for refunds.  Shipping fees will not be refunded.

To start the process, please fill in the form below:

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Sizing

  • If you need a resizing only, we are happy to offer a one-time complimentary exchange of any Wedding Bands, a one-time complimentary resizing of mounted jewelry, including Mountings the Engage Proposal Ready collection, or Anniversary Rings.
  • We offer a one-time remanufacturing of Eternity Bands as these bands have stones all the way around.  If your Eternity Band needs resizing, we will supply a quote to increase size as stones will likely be added or a credit if any stones are removed.

Additional Conditions

All sale items are sold as is and considered final sale. Sale items are not eligible for special order, refund or exchange.

Any free gifts with purchase must be returned with products that are to be refunded. Refunds may not be granted or granted in-full to products that are not returned with any free gifts.

Products returned without original packaging and/or with missing materials are subject to an additional restocking fee of 5% up to $75.00. Products returned without a Return Authorization provided by Engage are subject to a 15% restocking fee.

The Return Process

Please call 877-212-0858 or click the following link to email returns@engagejeweler.com
We will contact you within 24 hours Monday-Friday any Purchase over $2000.00 prior to issuing a Return Authorization.

We will issue you a Return Authorization Number for your return.  Please print a copy of the email that you will receive and place the copy inside with your return.

For returns requested during the 30-day free return period, Engage will supply you with a prepaid and pre-insured Return Label with your RA number.  For returns outside of the 30-day free return period, Engage will supply you with an RA number that you will need to note on your mailing box and label.

How to Prepare Your Return

To return a purchase to Engage, please follow these simple steps:

Package Your Return

Please ship your item back to Engage at the following address:

            Engage

            Dept: Online Returns

            3000 East 1st Avenue, Suite 243

            Denver, CO 80206

If we send you a Return Label, this address will be on the label.

Be sure to include all original packaging. If your item was delivered with a diamond Grading Report and that Diamond Grading Report is not returned, you may be liable for a replacement cost of $150.00 for any diamond of under 1.50 carats or $100.00 per carat for any diamonds weighing more than 1.50 carats (for example $200.00 for a 2.00 carat diamond).

Insure Your Package if outside of the 30-day free return period.  Please refer to your invoice to insure for the full value of your return.

If your return is less than $500: You can ship it via any carrier and declare the total retail value of the contents. Be sure to ship your item fully insured and request a return receipt for confirmation that your shipment has reached its destination.

If your return is more than $500: Ship Package via US Postal Service Registered Mail and insure it for the total retail value of the contents.  Request a return receipt for confirmation that your shipment has reached its destination.  Please note that FedEx® and UPS® will not insure merchandise over $500.

Engage is not responsible for loss or damage of return shipments.

Once We Receive Your Return

Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items which have been worn, show signs of wear or those that have been engraved, resized, altered, or damaged in any way cannot be accepted for return.

Items which are not returned with an identifiable Return Authorization Number may be refused and returned to the sender. Items which are received and do not qualify for return may also be returned to sender and will not be eligible for financial reimbursement.

Refunds are made only to the purchaser of record, and in the exact method of the original form of payment.

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